Privacy Policy

Crucial Food Privacy Policy

1.    Introduction.

1.1   We are committed to safeguarding the privacy of our website visitors and customers.

1.2   This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.

1.3   We do not currently use cookies on our website. In the event of us starting to use cookies for marketing purposes in the future, we will ask you to consent to our use of cookies when you visit our website.

1.4   In this policy, "we", "us" and "our" refer to Crucial Food Ltd. For more information about us, see the final Section.

2.    How we use your personal data

2.1  In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    the purposes for which we may process personal data; and

(c)    the legal bases of the processing.

2.2   We may process information contained in any enquiry you submit to us regarding our services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling our relevant offer to you. The legal basis for this processing is consent.

2.3    We may process information relating to transactions, including purchases of our services, that you enter into with us through our website ("transaction data"). The transaction data may be processed for the purpose of supplying our services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us.

3.     Providing your personal data to others

3.1    Financial transactions relating to our services are handled by our payment services providers, Shopify. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments. You can find information about the payment services providers' privacy policies and practices at

4.     Retaining and deleting personal data

4.1    This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2    Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose, and in any event, no longer than 12 months from your last transaction with us.

 5.    Amendments

5.1    We may update this policy from time to time by publishing a new version on our website.

5.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.     Your rights

6.1    In this Section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

6.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. We will supply to you a copy of your personal data at any time.

6.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.5    You have the right to the erasure of your personal data without undue delay.

6.6    You have the right to restrict the processing of your personal data.

6.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation.

6.8    To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party; and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format.

6.9    If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

6.10  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time.

6.11  You may exercise any of your rights in relation to your personal data by written notice to us.

7.     Cookies used by our service providers

7.1    Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

8.     Our details

8.1  This website is owned and operated by Crucial Food Ltd.

8.2  We are registered in England and Wales under registration number 09261820, and our registered office is at 1st Floor, 23 Princes St, London, W1B 2LX.